תמיכה — מסע

Support — Masa (מסע)

Last updated: 6 October 2026

Contact

A question, a bug or an idea — write to us at erez.shay9@gmail.com. Tell us your phone model and what you were trying to do. We answer every message.

Building the itinerary takes a while — is that normal?

Yes. The AI plans each day around your hotel and the places worth seeing, which usually takes a few minutes — longer for a long trip. You can leave the screen open.

Where are my trips stored? Do I need an account?

There is no sign-up and no account. Your trips belong to the app on this phone, through a random identifier. Deleting the app loses access to them — there is no account to restore from. Your trip journal and its photos stay on your phone only.

How do I delete all my data?

In the app: Settings → "Delete all my data". It deletes all your trips, days and expenses from our server and restarts the app, empty. You can also email us.

I booked a hotel, flight or ticket through the app — who do I contact?

The booking, payment and cancellations happen on the partner's site (Booking.com via Stay22, Kiwi.com, Viator, Airalo, Kiwitaxi). For anything about a booking, contact that partner. Masa takes no payment and never sees your payment details.

The itinerary suggested a closed place or a wrong time

Itineraries are generated automatically, and opening hours change. Check critical details with the place itself; if something is wrong, you can edit, remove or add stops in the day.

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